Online Doctor Booking App. UX/UI Case Study.
UX Designer, Wireframe Designer, Visual Designer.
Sector
Health Care
Challenge
healthcare services, streamline the appointment booking process, and improve the overall patient experience
My Role
Explore our innovative medical app concept! The homepage empowers you to decide between a hospital visit or booking a home visit. Unsure about the right specialist? No worries! Simply indicate your symptoms, and the app will assist you in finding the appropriate medical guidance.
Our service includes doctors’ ratings, allowing you to assess their performance. Consider reviewing patient feedback to make an informed choice about your physician. Additionally, you have the convenience of contacting the doctor via call or chat before scheduling a visit.
Moreover, healthcare providers face challenges in optimizing their appointment scheduling procedures, leading to heightened administrative burdens, ineffective resource utilization, and discontent among patients. A solution is imperative to bridge the existing gap between patients and doctors, ultimately enhancing the overall efficiency and experience within the healthcare system.
User Research:
Limited access to information: Patients struggle to find comprehensive and accurate information about doctors, including their specialties, availability, location, and patient reviews. This lack of transparency makes it challenging for patients to make informed decisions about their healthcare.
- Appointment management and coordination: Patients face difficulties in managing their healthcare schedules and coordinating appointments with multiple doctors or clinics. This results in overlapping appointments, conflicting availability, and potential delays in receiving necessary medical care.
- Manual appointment booking process: The traditional process of calling clinics or hospitals to book appointments is time-consuming and inconvenient for patients. It can lead to long wait times, missed appointments, and difficulty rescheduling or canceling appointments.
- Limited communication channels: Patients often experience challenges in communicating with healthcare providers outside of appointment hours. This restricts their ability to seek advice, ask questions, or address urgent concerns promptly.
- Inefficient utilization of resources: Healthcare providers face challenges in optimizing their schedules, managing patient flow, and allocating resources effectively. The lack of a streamlined appointment booking system leads to inefficiencies, longer wait times, and suboptimal utilization of healthcare facilities.
User Interviews & Surveys:
Questions asked:
• How do you currently find and book doctor appointments?
• What challenges or difficulties have you faced in the process?
• What features would you like to see in an online doctor booking app?
• How important is it for you to have access to doctor profiles and patient reviews?
• How frequently do you visit the doctor?
• What factors influence your choice of doctors?
• Are you comfortable with teleconsultation services?
User’s Response:
• Participant: Finding doctors with availability has been a struggle. Sometimes I have to call multiple clinics to check. It would be great if the app could show real-time availability.
• Participant: I wish the app could provide detailed doctor profiles, including their specialization, experience, and patient reviews. It helps me make an informed decision.
• Participant: I visit the doctor once every few months. The proximity of the clinic and the doctor’s expertise are important factors for me.
• Participant: Teledoc app is convenient for minor issues, but for more serious concerns, I prefer in-person consultations.
Design Mockup
Conclusion
The online doctor booking mobile app project successfully developed a user-friendly platform for users to access to healthcare services. The app improved access to healthcare, streamlined appointment booking, enhanced user experience, provided access to medical records, enabled post-appointment actions, and achieved business success. Overall, the project resulted in a valuable tool for users to conveniently manage their healthcare needs.